Refund and Cancellation Policy

Paljor Namgyal Girls’ School, Gangtok, Sikkim

Online Fee Payment Portal — https://erp.pngschool.in · Last updated: 8 October 2026

1. Scope

This policy applies to all payments made through the School’s online fee payment portal at https://erp.pngschool.in. It covers school fees and the processing fee charged at checkout.

2. Nature of School Fees

School fees are collected towards tuition and related services for a specified month or period. Once a payment has been successfully completed and a receipt generated, the fees are, as a rule, not refundable, except in the circumstances set out in Clause 3. Fees already paid are not transferable to another student.

3. When a Refund is Made

• Duplicate payment — the same fee for the same month paid more than once.
• Amount debited but payment not recorded — the amount was deducted from the parent’s bank account or card but no receipt was generated and the fee continues to show as unpaid.
• Excess payment — an amount higher than the fee due was collected.
• Technical error — a payment processed incorrectly due to a fault in the portal or the payment gateway.

In each case the refund covers the full amount actually debited, including the processing fee where the entire transaction is reversed.

4. When a Refund is Not Made

• Where the fee for the month has been correctly paid and the receipt issued.
• Where a student withdraws, is transferred, or discontinues after fees have been paid. Such cases are governed by the School’s admission and withdrawal rules and are dealt with by the School office, not through this portal.
• The processing fee alone, where the underlying fee payment is valid and has been correctly recorded.

5. Cancellation

A fee payment, once completed, cannot be cancelled through the portal. A transaction that fails or is abandoned before completion is not a payment, and no amount is retained by the School; if any amount has been debited in such a case, it is treated under Clause 3.

6. How to Request a Refund

Parents should contact the School office with the student’s name, class and enrolment ID; the date and amount of the payment; the transaction or payment reference number; and the bank or card statement entry, if available. Requests should be made within 30 days of the transaction date.

7. Processing and Timeline

• Requests are verified by the School office against the portal and the payment gateway records, normally within 7 working days.
• Approved refunds are credited to the original payment method used for the transaction. Refunds are not made in cash or to any other account.
• Once initiated, the amount is normally credited within 7 to 10 working days, subject to the processing time of the parent’s bank or card issuer.
• No refund is made through the portal automatically; every refund is verified and authorised by the School office.

8. Grievances

Any question or complaint regarding a payment or refund may be addressed to the School office:

📞 03592-202528

✉ office@pngschool.in

Paljor Namgyal Girls’ School, Gangtok, Sikkim

Office hours: 8:30 AM – 2:30 PM, Monday to Friday

9. Amendments

The School may amend this policy from time to time. The version published on this page shall apply to transactions made on or after the date shown above.